What will I get in my FertiliBox?
Each box will contain a minimum of five fertility-friendly and fertility-enhancing products across the four FertiliBox lifestyle categories: Health, Beauty, Nutrition and Happiness. Boxes will also include nutritional advice, recipes, and fertility and/or wellbeing advice from the FertiliBox experts. All boxes will contain contents totalling a minimum of £70 RRP.
What do I do when I become pregnant?
Well firstly, celebrate! Then update your profile to let us know.
You can continue to receive your FertiliBox subscription! We make sure all the products in every FertiliBox are safe to use whilst trying to conceive, as well as during pregnancy. We’ll swap any products that are only beneficial whilst trying to conceive and not in pregnancy (for example, specific supplements for trying to conceive). If you want us to take out the info sheets from your box, you can let us know by updating your profile in the account section of our website.
Can I return my box?
On receiving your first box from your subscription you can return this for a full refund within 14 days providing it has not been opened. Any further boxes received during the initial subscription period are non-returnable and non-refundable. If your products are faulty or damaged please contact us for a full refund or exchange.
Are the products in the Box suitable for use during pregnancy as well as whilst trying to conceive?
Yes – absolutely! Whilst the recipes and advice are tailored towards women trying to conceive, all of the products are entirely safe to use during pregnancy. The recipes have multiple nutritional benefits for pregnancy too!
Where do you ship?
We currently only offer shipping within the UK, but we’re working on our international shipping options. If you are interested in subscribing from outside of the UK, please let us know via our contact us page, as we’re be monitoring interest and looking at ways to reach you.
How do I use my discount code?
If it’s for the FertiliBox shop, when you’ve added your products to your basket and gone to the checkout page, there is a box to enter your discount code. Pop it in there and your discount will be applied.
If it’s for a subscription, you’ll find a discount code box on the checkout page.
If you’re a FertiliBox subscriber, your 10% discount will be added automatically to all full price products in the FertiliBox shop!
When will I receive my FertiliBox?
Boxes are dispatched from us from the 5th day of the month and can take up to 10 working days to leave us. Once dispatched, they are delivered by next working day delivery.
Are all the products I’ll receive in my boxes and find in the FertiliBox shop natural and organic?
All the products carefully selected for FertiliBox contain naturally occurring ingredients, and wherever possible, these are also organic and/or sustainably sourced. You might occasionally find some synthetic additives but please be assured that none of these are known to impact negatively upon fertility and are not harmful to health.
Are all the products I receive in my FertiliBox Cruelty Free and Vegan?
All the products in your box are cruelty free. Where some products will be, we cannot guarantee all products in your box will be vegan. Our priority is making sure your products are Fertility friendly and unfortunately this means they are not always Vegan.
How do I know exactly what’s in the products I receive in my box?
Whilst we include a lot of information in our boxes, we provide full information for each product including full allergy information on our website. Please visit the product pages in our online shop for full details.
How do I cancel my subscription?
You can do this by logging in to your account, going to the ‘Your Subscription’ page, and clicking the cancel button.
Please note: if you are cancelling your box after the 20th of the month, you will still receive the next month’s box. Your cancellation will be effective from the following month.
How do I change my subscription?
You will need to cancel your current subscription and then purchase a new subscription. Please be aware that if you have an active 3 or 6 month subscription you will need to wait for this period to complete before you can cancel and subscribe to another period.
Can I take a break from my subscription?
We understand that you might not always want to receive your FertiliBox. Sometimes, we all need a break! We offer a 1 month break option that you can use once per 6 month subscription period. Go to the Your Subscription page in Your Account, and you’ll see the ‘Take A Break’ button.
Can I change my delivery address?
Absolutely! Any changes can be made by logging into your account and clicking on Your FertiliBox Profile.
Can I buy a subscription as a gift?
You will be able to very soon! Details to follow!